The College will thoroughly investigate any complaint, whether informal or formal, relating to the day-to-day operation of the College and the standards of service we provide.
Areas excluded from the policy are:
- Curriculum content or examination results where other forms of redress are more appropriate such as the examining body or the Qualifications and Curriculum Authority and in the cases complainants should be referred to the appropriate body.
- Employment issues which are covered by staff Grievance Procedures.
- Any matter that is the subject of legal action.
- Any complaint which is deemed to be vexatious or malicious following investigation.
For any complaints or concerns that are unresolved through the College complaints procedure, the Ofsted contact for complaints or concerns is firstname.lastname@example.org. Alternatively, a telephone number is 0300 1231231